Refunds & Returns

LABEL DEEPIKA NAGPAL shall make all endeavours to deliver defect free products to the purchasers.

LABEL DEEPIKA NAGPAL can exchange sizes of the same product. Please notify us within 7 days of receipt of the outfit via email (info@deepikanagpal.com) or WhatsApp (+91-9311494312) of your intent to exchange.

Products once sold can be exchanged with a different product of same or higher value, if they meet our terms and conditions. Items must be unused, unworn, unwashed, free of damage, stains and fragrances. The tag on the product should be intact. Please notify us within 24 hours of receipt of the product 

Custom-made orders cannot be exchanged. 

Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects.  

 

With regard to exchanges on permissible items:

1) The customer is to bear the shipping costs of exchanging the product

2) The customer is to bear the cost of receiving an exchanged product

3) Please use a trackable shipping service, as LABEL DEEPIKA NAGPAL will not be responsible for any lost returned items without confirmation of delivery to us.